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QUESTION - I have a faulty item. How do I return it?

ANSWER

We are sorry to hear you believe your item is faulty.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Unit B,
Brook Park East,
Shirebrook.
NG20 8RY.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

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